Shipping policy

Shipping Policy

Where We Ship

We currently ship within the United Arab Emirates (UAE).

Processing Time

Orders are processed within 1-3 business days after payment confirmation.

Delivery Times

• Standard delivery: 5-10 business days
• Delays may occur during peak seasons, public holidays, or due to customs clearance.

Shipping Charges

• Shipping rates are calculated at checkout based on your order.
• Free shipping may be available on qualifying orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package.

Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us at support@zelourabeauty.store and we will investigate the issue promptly.

Customs & Duties

All orders are shipped within the UAE. No additional customs duties apply for domestic orders.